Frequently Asked Questions

Please browse our most frequently asked questions and support articles below. If you can’t find the help you are looking for then you can contact us here.

General Questions

Do you offer one-to-one mentoring?

How often should a watch be serviced?

Does purchasing the Discount Bundle entitle me to your future courses?

Does this course provide a recognized qualification?

Do you offer courses in any other language than English?

I have a question about my course – how can I get help?

Is there a recommended toolkit available?

Where can I purchase tools and watch parts?

Can I download the videos to watch offline?

Is this a DVD course?

Can you teach on a particular movement?

When I enrol on a course, how long do I have access for?

Which movement do you recommend to practice with?

Are the Watch repair course FREE and LEVEL 1 the same?

Why US $? Can’t I pay in my home currency?

I have purchased a course, what do I do now?

Do you do repairs for customers?

Level 1 Specific

Which movement do you recommend to practice with?

How can I obtain my Patron or WRT Subscriber discount?

I cannot progress past the Assessment!

I have purchased a course, what do I do now?

Where can I find lessons on fault finding?

What tools do I need for level 1?

Level 2 Specific

Which movement do you recommend to practice with?

How can I obtain my Patron or WRT Subscriber discount?

I cannot progress past the Assessment!

I have purchased a course, what do I do now?

Where can I find lessons on fault finding?

I have completed level 1, how can I get my discount for Level 2?

Patrons

How can I obtain my Patron or WRT Subscriber discount?

Website Problems

I have a question about my course – how can I get help?

Cannot see the “Mark Complete” button

Video obscured by the page header

I cannot progress past the Assessment!

I have purchased a course, what do I do now?

I cannot move on to the next lesson!

Assessments

Does this course provide a recognized qualification?

How can I review my answers?

I cannot progress past the Assessment!

Lesson Topics

When can I start Level 4?

Where can I find lessons on fault finding?

Is there a lesson about dynamic poising?